Frequently Asked Questions
Shopping Information
Why delivery not available in my pincode
Despite our best efforts to fulfill all customer orders, certain pincodes cannot be serviced due to shipping options not available in various locations. We apologize for any inconvenience this may cause. Please try again at a later time, as we are gradually adding new pincodes every day.
Are you products authenticate
If you experience any issues with verifying your product, please contact us at info@anonutrition.com and we will assist you in verifying your product with the brand or its authorized importer on your behalf.
Can I return my product?
We don’t allow returns.
How much time does it take for an order to be delivered?
We strive to process and dispatch all orders within one business day. Standard delivery times vary depending on the location. For Delhi-NCR, we offer 1-3 business day delivery, while A-1 and A-2 Metros (Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, and Hyderabad) can expect delivery within 2-4 business days post-dispatch. Delivery to other cities may take between 3-5 business days. Ground deliveries take longer than air couriers, and deliveries to remote locations like North East may take up to 7 business days or more, depending on the location’s geographical constraints.
Please note that business days exclude national holidays and Sundays. The delivery timelines provided above are based on our previous order history, and you are likely to receive your order within the mentioned timeline. If your order has not arrived within the specified timeframe, please contact us.
Please be aware that ANO Nutrition is not responsible for shipping delays or any loss resulting from unforeseen and uncontrollable circumstances, such as incorrect addresses, weather conditions, and the recipient being unavailable or un-contactable.
What Payment Methods are Accepted?
To check the status of your orders and related information, please visit the ‘Order Status‘ and enter AWB No or Order ID.
I am unable to place Cash on Delivery Orders
All of our products are only available at prepaid payment option. Please process your order through online payment, Your payment is secure with us.
I am not able to place my order
Unable to place order at www.anonutrition.com, Please raise a ticket for the same or mail us at info@anonutrition.com
Payment Options are not working for me.
If you’re unable to pay due to any technical error at the website, please write us at info@anonutrition.com
How do I know my order has been confirmed?
After your order has been logged and payment authorization has been received, we will confirm receipt of the order and begin processing it.
Once the order is confirmed, you will receive an email containing the details of your order, including a unique Order ID, a list of the item(s) you ordered, and the expected dispatch or delivery time.
We will also notify you when the item(s) have been shipped and provide shipping details along with the respective tracking number(s).
Can I order a product that is "Not in Stock?
Unfortunately, products marked as ‘Not in Stock’ are currently unavailable for purchase. However, you can use the write an email to info@anonutrition.com to receive updates on the product’s availability.
Is it possible to change the shipping address of my order once it has been placed?
Get in touch with our Customer Support. We will let you know possibility.